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Backing up Locked Files from a Network Share / Drive

Naturally, files stored on a network can be backed up using BackupChain using a pull strategy (that’s what you’re doing now); however, Microsoft’s Volume Shadow Copy Service doesn’t permit unlocking files over the network. In order to backup locked files, these files need to be local; hence, you can resolve the problem by installing the […]

Suspending a VM Before Backup in VMware Workstation

Instead of a VMware live backup you could also suspend VMs before backing them up and start them as soon as the backup completes. In BackupChain‘s Options tab use the External Utilities section as shown below:   The above example uses the VMRUN.EXE utility that ships with VMware Workstation (also VMware Server 2.0). We use […]

How to Backup Files with Unicode File Names

Backing up files with Unicode file names is fully supported in BackupChain and there is no need to configure anything. Full Unicode support is provided by BackupChain for file names up to 32,768 characters long. This makes BackupChain a perfect tool to back up very large file servers with deep folder structures, even over the network (network […]

How to Set up Block Level Delta Compression and WAN Acceleration

To set up Block Level Delta Compression and WAN Acceleration you don’t need to configure much. In fact, the default settings already pre-configure deduplication for types of files where it makes most sense, for example, disk images, VHDX files (Hyper-V, Virtual PC / Server), VMDK files (VMware), MDF LDF files (SQL Server), etc. The tab […]

How to Fix: “Error Creating Hard Drive Snapshot” and VSS Errors

The log entry “Error Creating Hard Drive Snapshot” indicates a ‘fatal VSS’ issue in the VSS system of Windows. Without a valid snapshot of the hard drive, BackupChain cannot proceed. To inspect the Windows Event Viewer logs, see Troubleshooting Volume Shadow Copy Errors: First Steps In the case of Hyper-V being used, make sure you […]

Can I Back up VMware ESX / ESXi?

ESX and ESXi backups are not supported in v2.4 and below.  BackupChain needs to run on top of Windows and can back up hypervisors that run on top of Windows, such as VMware Workstation VMware Server 2 VMware Player VirtualBox Hyper-V Please contact our helpline to request more information.

License Renewal Questions

Question: I bought several BackupChain Server Enterprise Individual with 1 year update licenses at 3 different times in June, July, and October. What is the price to renew the software and what are the benefits of the renewal. If I don’t renew, will it reduce the software functionality? Answer: BackupChain licenses are perpetual; the software will […]

How to Deactivate / Move Software Licenses to Another Server

BackupChain licenses can be uninstalled and moved to another server or PC. You can deactivate the license yourself with immediate effect. Uninstall the software first, then visit and enter the license code and your email address. The license will be deactivated immediately and you can reuse it on your new computer. Alternatively, please email […]

Network Backups: Common Pitfalls

First of all make sure the network drive is NTFS formatted. If it is not, there will be critical limitations, depending on the file system used. NTFS allows paths to reach over 32,000 letters, whereas Linux file systems don’t. Linux file systems have different file size limits and file name limits (not just full path […]

Backup of VMs to External Drives: Common Pitfalls

Lots and lots of smaller companies use BackupChain to back up VMs to USB drives as it allows for very simple drive rotation (no configuration is necessary when drives are rotated). When backing up virtual machines to external drives, such as USB drives, there are a couple things to watch out for. First, you need […]