Search Results for ‘’

How to Fix VSS Errors

VSS (Volume Shadow Copy Service) errors are not uncommon. VSS is a Windows component made by Microsoft and is the key to obtaining consistent and reliable live backups in Windows–there is no other way to achieve it. VSS errors are known to have thousands of potential origins; therefore, the best thing to do is to […]

How to Back up or Transfer Logs and Settings

How to Move Backup Logs BackupChain’s task settings are stored in: C:\ProgramData\BackupChainService Logs are stored in C:\ProgramData\BackupChainService\Logs\<task name>   You can back up these folders as necessary. How to Move Backup Settings to Another Server In order to move the settings to another server or PC, take a copy of BackupSets.xml. On the target PC, exit […]

How to Run a Task During Business Hours Only

In the Schedule tab, select the “daily” schedule. You need to change the start time from 9AM or whenever you would like the repetition to start. Note, however, the repetitions run inside the task. If you break the task to make changes or reboot the server, the repetitions won’t take place until the next day. […]

Do I Need to Buy the Software Every Year?

BackupChain software licenses are perpetual. They come with a one or two year update subscription. During that time you receive free upgrades and technical support. Beyond that time frame the software will continue to function; however, you will no longer receive software updates. Please contact our helpline to obtain a license renewal, place an order, or […]

BackupChain Frequently Asked Questions

Welcome to BackupChain’s Frequently Asked Questions page. Please use the category links at the right or the search function to find  an article Alternatively, you may find the BackupChain User Guide helpful. In the user guide you’ll find the Tutorials section with several illustrated step-by-step instructions and screenshots for each step, such as Hyper-V Backup […]

How Should I use Granular Backup?

You don’t have to use Granular Backup to back up everything; it’s there for added flexibility and value. Most users create two or more tasks, one for the full backup, whether compressed / deduped or not. The other one runs more frequently and backs up only specific folders from inside the VM, via Granular Backup. […]

What Does “Always Authenticate” Do?

The ‘always authenticate’ option was added to deal with the case where user X may have read access to a share but no write access, unless X authenticates explicitly. This occurs for example when shares are opened to everyone for reading but only certain users have write access. BackupChain is then forced to re-authenticate to […]

Does BackupChain use a Backup Store or Container Files?

BackupChain doesn’t use the concept of a backup store. It’s a target folder it writes to, which may be freely rotated. BackupChain continues where it left off last time it wrote into that folder. If you switch off dedupe and compression you’ll see the original file / folder structure and files being reproduced inside the […]

Does each Hyper-V CSV Node Require a License?

You’ll need a Server Edition or Server Enterprise license and installation on each node and each node should use its own target folder, whether or not going to the same target device. The deduplication algorithm works on a file basis, meaning each file (VHDX) is deduplicated on its own in isolation. You would set up […]

What Do I Need to Know When Backing up Hyper-V CSVs?

When you’re dealing with Windows Server 2012 R2 CSV backups you need to be aware of the following: use Hyper-V Backup types only, not Universal overlapping backups (simultaneous backups between two or more nodes) are now permitted. Server 2008 R2 couldn’t do that make sure all VM files are on the one and same CSV: […]