No Hyper-V Machines are Listed in Hyper-V tab
Symptom: On some servers the Hyper-V tab will be blank with no virtual machines showing up, even though the server has VMs installed and running.
Workaround: The reasons for these issues are security settings. The BackupChain Monitor application runs using the current user's credentials.
In order to read in all virtual machine information, the user of the BC Monitor application needs full access to these folders:
C:\ProgramData\Microsoft\Windows\Hyper-V\Virtual Machines
or C:\ProgramData\Microsoft\Windows\Hyper-V and all subfolders.
To fix the security settings, open Windows Explorer, navigate to C:\ProgramData\Microsoft\Windows\Hyper-V\Virtual Machines, right click on the folder and assign Full Control/Access rights to the current user.
Note: The C:\ProgramData folder is hidden. To make it visible, change the Windows Explorer settings: Press Alt+T then select View, and uncheck the options 'Hide protected operating system files' and related entries. Also check 'Show hidden files, folders, and drives'.
Then re-open the BackupChain Monitor or click Refresh to get the virtual machines listed in BackupChain.
We are currently working on a fix for this issue which appears to be affecting some domain configurations.
Contact support (+1 410 242 5892 or call your Priority Support number) if the problem persists.
