No Hyper-V Machines are Listed in Hyper-V tab

Symptom: On some servers the Hyper-V tab will be blank with no virtual machines showing up, even though the server has VMs installed and running.

Workaround #1: The reasons for these issues are security settings. The BackupChain Service runs as BackupChainAgent user, a local admin.

In order to read in all virtual machine information, the BackupChainAgent user needs full access to these folders:

C:\ProgramData\Microsoft\Windows\Hyper-V\Virtual Machines

or C:\ProgramData\Microsoft\Windows\Hyper-V and all subfolders.

To fix the security settings, open Windows Explorer, navigate to C:\ProgramData\Microsoft\Windows\Hyper-V\Virtual Machines, right click on the folder and assign Full Control/Access rights to the current user.

Then, also navigate to the main folders containing your VMs and give full access to BackupChainAgent including all subfolders.

Note: The C:\ProgramData folder is hidden. To make it visible, change the Windows Explorer settings: Press Alt+T then select View, and uncheck the options 'Hide protected operating system files' and related entries. Also check 'Show hidden files, folders, and drives'.

Then re-open the BackupChain Monitor or click Refresh to get the virtual machines listed in BackupChain.


Workaround #2: Open the Windows Service Manager (run services.msc from command prompt) and change the Log On settings of the service "BackupChain Service" to SYSTEM or a domain admin user account with full access to the local machine.





Contact support (+1 1-800-906-5150 or call your Priority Support number) if the problem persists.