BackupChain Online Help

Below you'll find the User Guide and helpful articles, which hopefully will help you fix the problem quickly. If you find that your situation can't be resolved with the information below, feel free to contact email, phone, or live chat tech support via the top menu.

BackupChain User Manual

User Manual (PDF)

Quick Start Guides in the User Manual

Disk backup (P2P, P2V, V2P, V2V) on page 29+ and page 120+
Granular backup & Granular Restore (page 141+)
Hyper-v backup, file-based for Windows 8 and 10 (page 150+)
Automatic Hyper-v backup for Windows Server 2008-2016 & Windows 8 / 10 (page 163+)
VMware backup (page 174+)
SQL Server backup (page 181+)
VirtualBox backup, Virtual Server, and other VM platforms (page 186+)
How to set up the built-in FTP / FTPS server (page 187)
How to back up to remote servers and cloud servers (page 191+)

 

Regular Data Backups

A Simple Data Backup Tutorial for Beginners

How to Backup Files in their Original Format (without compression)

Click here for more tutorials

Why are my backups not deleted? A Quick Intro to File Retention Settings

 

BackupChain Installation

Installing BackupChain on Hyper-V Server 2016 - 2008 and Core installs of Windows Server 2016 - 2008

 

Hyper-V Server Backups

How to Fix: No Hyper-V Machines Listed in Hyper-V Tab

Simple Walkthrough: How to Back up a Hyper-V Virtual Machine ->Click here for video

Hyper-V VSS Writer and Enabling Live Virtual Machine Backups

Why Some Hyper-V Virtual Machines are Pulled into a Saved State when a Backup is Started

How to Increase Hyper-V Speed and Improve Performance

How to Restore Hyper-V Virtual Machines

Hyper-V Disaster Recovery Strategies

Quick Start Backup Guide for Hyper-V

Hyper-V Command Line Utilities

Where to Find Detailed Hyper-V Log Information in Windows (Check bottom half of article)

Use VssDiag™ Diagnostic Software to Help You Find VSS Errors

 

Microsoft Exchange Server Backups

Microsoft Exchange Backup Using BackupChain

 

FTP

FTP Server Setup Instructions including Internet Router Setup

How do I setup the built-in FTP server?

How to Set up Your Own Remote Backup System

How to Use an External Hard Drive for the Initial Backup in an Online Backup Setting: How to Seed your FTP Backup

FTP Errors when Connecting to Unix-Based FTP Servers

 

Virtual Machine Backup & Restore (General)

Simple Walkthrough: How to Back up a Virtual Machine ->Click here for video

How to Restore Virtual Machines

Simple File Backup (Video)

How do I back up Virtual Machines and Databases with In-File Delta Compression?

Folder-Based Virtual Machine Backups on Hyper-V, VMware, VirtualBox, and Microsoft Virtual Server 2005

Can I run BackupChain inside a Virtual Machine?

Is it better to backup a VM on the host or should we run BackupChain inside the VM?

How to Back up and Restore a VM on Hyper-V Server 2008 R2

Restore Snapshot Trees in Hyper-V Server 2008 R2

Hyper-V VSS Writer and Enabling Live Virtual Machine Backups

How to Fix: No Hyper-V Machines Listed in Hyper-V Tab

Why Some Hyper-V Virtual Machines are Pulled into a Saved State when a Backup is Started

 

Log Files

I have a support question and need to send the log files to BackupChain support.

How do I access and refresh the Log in BackupChain?

 

Volume Shadow Copy Service (VSS)

Volume Shadow Copy Service Error Troubleshooting Guide (Check this when you receive the error: Unlocking File Failed)

I receive VSS errors and the Event Viewer reports CLSID {5fc845eb-f299-40f0-9725-34045f7ea8ba}

I receive VSS Skipped File Warnings

Download VssDiag™ Diagnostic Software to Find VSS Errors for You

 

Network Backup

Backing up Locked Files from a Network Share

Network Connection Problems

 

File Versioning

File Versioning: Common Questions

Quick Intro to File Retention Settings

 

Restoring Files

Restoring Files: Common Questions


Other

How to Delete Long Paths when Windows Can't Remove Them

Video Tutorials

Backup Rotation Schemes

Install Hyper-V Server 2008 R2 into a VHD and Set Up Multiboot (How-to)

Hyper-V Backup Blog

General Tech Blog


Please email us your support requests: support@backupchain.com. Also check out our frequently asked questions pages.