License Renewal Questions

Question: I bought several BackupChain Server Enterprise Individual with 1 year update licenses at 3 different times in June, July, and October. What is the price to renew the software and what are the benefits of the renewal. If I don’t renew, will it reduce the software functionality? Answer: BackupChain licenses are perpetual; the software will […]

How to Move Software Licenses to Another Server

BackupChain licenses can be uninstalled and moved to another server or PC. Please email support@backupchain.com with your product license code and ask for a reset after you have uninstalled the software. Also please note, the trial version is fully functional for 20 days; hence, it can be used without downtime until you receive a response […]

Do I Need to Buy the Software Every Year?

BackupChain software licenses are perpetual. They come with a one or two year update subscription. During that time you receive free upgrades and technical support. Beyond that time frame the software will continue to function; however, you will no longer receive software updates. Please contact our helpline to obtain a license renewal, place an order, or […]

Does each Hyper-V CSV Node Require a License?

You’ll need a Server Edition or Server Enterprise license and installation on each node and each node should use its own target folder, whether or not going to the same target device. The deduplication algorithm works on a file basis, meaning each file (VHDX) is deduplicated on its own in isolation. You would set up […]

Can I back up Hyper-V on Windows 8 PCs?

That’s correct. All BackupChain Editions offer Hyper-V Backup for Windows 8 and Windows Server 2008 or later A complete walk-through, which is identical for all Editions, can be accessed via this page. Another interesting feature is that you can back up Hyper-V virtual machines on Windows 8 and restore them on a Windows Server or Hyper-V […]

What is the Difference Between Server Edition and Server Enterprise Edition?

In a nutshell, the Server Edition is limited to 2 simultaneous file backups and 2 deduplication workers. The Server Enterprise Edition doesn’t have those limitations and also offers Granular Backup (backup files internal to VM  from the host) & Granular Restore (restore files from within VM backups) features. The limitation of workers and simultaneous files […]

I have 4 physical hosts with 10 VMs each. How many licenses do I need?

The number of virtual machines does not matter for licensing. Each installation needs a license. In the case of Hyper-V you would typically install BackupChain on the host, either the Server Edition , the Server Enterprise Edition, or the Server Enterprise Edition with Premium Support. If you are using Hyper-V on Windows 8 instead of a […]