BackupChain Online Help

Feel free to contact us if you need assistance.

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Below you'll find the User Guide and helpful articles, which hopefully will help you fix the problem quickly. If you find that your situation can't be resolved with the information below, feel free to contact email, phone, or live chat tech support via the top menu.

BackupChain User Manual

User Manual (PDF)

Quick Start Guides in the User Manual

File-Level Backup (for file servers and other document backups, page 46)
Disk backup (P2P, P2V, V2P, V2V) on page (29) and page (134)
Granular backup & Granular Restore for Virtual Machines (page 156)
Automatic Hyper-V backup for Windows Server 2008-2019 & Windows 8 -10 (page 180)
Windows 10 Hyper-V VM Backup and Restore using the Professional Edition (page 192)
Hyper-V backup, file-based for PCs and Servers (page 166)
VMware backup (page 192)
SQL Server backup (page 218)
VirtualBox backup, Virtual Server, and other VM platforms (page 223)
Secure FTP server setup (page 230)
How to back up to remote servers and cloud servers (page 236)
Centralized Management (page 245) and Step-by-Step Instructions on page (249)
Restoring Disk Images to Physical Disk (page 123)


Regular Data Backups

A Simple Data Backup Tutorial for Beginners

How to Backup Files in their Original Format (without compression)

Click here for more tutorials

Why are my backups not deleted? A Quick Intro to File Retention Settings


BackupChain Installation

Installing BackupChain on Hyper-V Server 2016 - 2008 and Core installs of Windows Server 2016 - 2008


Hyper-V Server Backups

How to Fix: No Hyper-V Machines Listed in Hyper-V Tab

Simple Walkthrough: How to Back up a Hyper-V Virtual Machine ->Click here for video

Hyper-V VSS Writer and Enabling Live Virtual Machine Backups

Why Some Hyper-V Virtual Machines are Pulled into a Saved State when a Backup is Started

How to Increase Hyper-V Speed and Improve Performance

How to Restore Hyper-V Virtual Machines

Hyper-V Disaster Recovery Strategies

Quick Start Backup Guide for Hyper-V

Hyper-V Command Line Utilities

Where to Find Detailed Hyper-V Log Information in Windows (Check bottom half of article)

Use VssDiag™ Diagnostic Software to Help You Find VSS Errors


Microsoft Exchange Server Backups

Microsoft Exchange Backup Using BackupChain



FTP Server Setup Instructions including Internet Router Setup

How do I setup the built-in FTP server?

How to Set up Your Own Remote Backup System

How to Use an External Hard Drive for the Initial Backup in an Online Backup Setting: How to Seed your FTP Backup

FTP Errors when Connecting to Unix-Based FTP Servers


Virtual Machine Backup & Restore (General)

Simple Walkthrough: How to Back up a Virtual Machine ->Click here for video

How to Restore Virtual Machines

Simple File Backup (Video)

How do I back up Virtual Machines and Databases with In-File Delta Compression?

Folder-Based Virtual Machine Backups on Hyper-V, VMware, VirtualBox, and Microsoft Virtual Server 2005

Can I run BackupChain inside a Virtual Machine?

Is it better to backup a VM on the host or should we run BackupChain inside the VM?

How to Back up and Restore a VM on Hyper-V Server 2008 R2

Restore Snapshot Trees in Hyper-V Server 2008 R2

Hyper-V VSS Writer and Enabling Live Virtual Machine Backups

How to Fix: No Hyper-V Machines Listed in Hyper-V Tab

Why Some Hyper-V Virtual Machines are Pulled into a Saved State when a Backup is Started


Log Files

I have a support question and need to send the log files to BackupChain support.

How do I access and refresh the Log in BackupChain?


Volume Shadow Copy Service (VSS)

Volume Shadow Copy Service Error Troubleshooting Guide (Check this when you receive the error: Unlocking File Failed)

I receive VSS errors and the Event Viewer reports CLSID {5fc845eb-f299-40f0-9725-34045f7ea8ba}

I receive VSS Skipped File Warnings

Download VssDiag™ Diagnostic Software to Find VSS Errors for You


Network Backup

Backing up Locked Files from a Network Share

Network Connection Problems


File Versioning

File Versioning: Common Questions

Quick Intro to File Retention Settings


Restoring Files

Restoring Files: Common Questions


How to Delete Long Paths when Windows Can't Remove Them

Video Tutorials

Backup Rotation Schemes

Install Hyper-V Server 2008 R2 into a VHD and Set Up Multiboot (How-to)

Hyper-V Backup Blog

General Tech Blog

Please email us your support requests: Also check out our frequently asked questions pages.